Frequently asked questions
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What is ZELKOA?
ZELKOA is an international ecommerce brand bringing together selected products for everyday life, home, garden, work and beyond. Its online stores offer consumer and business products across established and emerging categories. Read more about ZELKOA.
What types of products does ZELKOA offer?
Our first commerce worlds are Technology, Home & Garden and Office & Work — from consumer electronics, smart technology, drones and robotics to plants, trees, tools, household products and workplace essentials. They are where ZELKOA starts, not the limits of what it can become.
How does ZELKOA select products?
We don't believe more choice necessarily means better choice. We look for what makes each product worth choosing — whether that is usefulness, quality, design, craftsmanship, innovation, engineering or the care behind how it was made or grown. Different products earn their place for different reasons, and not every product needs to meet every one of them.
Where can I find shipping information?
ZELKOA delivers to all EU member states. Shipping is a flat fee per order: EUR 30, or the rounded equivalent in the local store currency, e.g. HUF. The expected delivery time for your order is shown at checkout. Full details, including your rights if a delivery is late, are on our Shipping & Delivery page.
Where can I find return information?
Your 14-day right of withdrawal, how to return an item, how refunds work and the legal guarantee for faulty goods are explained on our Returns & Refunds page.
How can I contact ZELKOA?
You can email us at [email protected]. Our Contact page lists the topics we can help with: customer service, orders, products, business enquiries, partnerships and privacy requests.